5z777 Privacy Policy

This Privacy Policy ("Policy") applies to the handling of personal information of users of the 5z777 platform. When you create an account on 5z777, use the platform, or contact our support team, you are considered to have accepted the terms of this Policy.

We believe every user has the right to control their own information. That is why 5z777 follows strict data protection practices and does not share your information with third parties without a specific reason. Reading this Policy alongside our Terms and Conditions will give you the full picture.

To register accounts and provide services on 5z777, we need to collect certain specific information. The types of information collected are listed below:

1.1 Identity Information

Your full name, date of birth, email address, and mobile number are collected when you create an account. For age verification, we confirm that every user is at least 21 years old.

1.2 Verification Information

Where applicable, National ID (NID) or passport details may be requested for verification. This information is used solely for the purpose of confirming identity and is stored in encrypted form.

1.3 Financial Information

Your payment method details (such as bKash, Nagad, Rocket, Upay, or bank account information) are collected to process deposits and withdrawals. Full card numbers or bank passwords are never stored in our systems.

1.4 Usage Information

A log is created of the activities you carry out on the platform — such as login times, pages accessed, and betting or game history. This information is used to improve service quality and ensure account security.

1.5 Technical Information

Your device's IP address, browser type, operating system, and session data collected through cookies are recorded automatically. These are necessary for platform performance and fraud prevention.

5z777 uses collected information only for the following purposes:

• Creating, managing, and securing accounts
• Processing financial transactions including deposits and withdrawals
• Age verification and identity confirmation (21+ policy)
• Providing customer support — via live chat and email
• Resolving technical issues and improving service quality
• Detecting and preventing fraudulent activity
• Fulfilling legal obligations
• Informing you about relevant promotional offers (with your consent)

Anonymised data may also be used to analyse overall platform usage.

5z777 does not sell your personal information or transfer it to third parties for advertising purposes. Information may be shared in the following limited cases:

3.1 Payment Processors

The relevant payment gateways for bKash, Nagad, Rocket, Upay, and bank transfers receive the minimum necessary information to complete transactions. These organisations have their own privacy policies and are bound by contract to protect data.

3.2 Technology Service Providers

Our selected technology partners for server hosting, data analysis, or security verification receive access to the information needed for their work. These partners operate under data confidentiality agreements.

3.3 Legal Obligations

Information may be disclosed to meet legal obligations in response to a court order or a lawful request from a competent authority. In such cases, we disclose only what is strictly required.

5z777 treats the security of your information as the highest priority. Our platform uses SSL encryption technology, which keeps all data transmitted between you and our servers secure.

Security measures we have put in place:

• 256-bit SSL/TLS encryption on all connections
• Password hashing — we never store passwords in plain text
• Encryption at the database level
• Regular security audits and vulnerability testing
• Strict access controls — only authorised staff can access the information they need
• Automated monitoring to detect suspicious activity

Even so, no online system is entirely risk-free. Use a strong password for your account and do not share your login details with anyone.

5z777 uses cookies and similar technologies. Cookies are small text files stored in your browser that help our site remember your preferences and run effectively.

5.1 Essential Cookies

These cookies are necessary for managing login sessions, ensuring security, and running the core functions of the platform. Disabling them will prevent the site from working properly.

5.2 Functional Cookies

These store your language preferences, display settings, and other personalisation options so you do not have to configure them each time.

5.3 Analytics Cookies

These collect anonymised data to understand which pages are visited most or where technical issues exist. This information is used to improve service quality.

You can manage or delete cookies from your browser settings. However, disabling some cookies may limit the functionality of the site.

5z777 does not retain your information beyond the period it is needed. The general guidelines are as follows:

• Active account data: retained for as long as the account remains active
• After account closure: retained for the minimum period required by legal obligations
• Financial transaction records: retained for the period specified by applicable law
• Session logs and technical data: generally up to 90 days
• Support-related communications: for a reasonable period after the issue is resolved

Once the retention period ends, data is securely deleted or permanently anonymised.

As a 5z777 user, you have the following rights over your information:

7.1 Right to Access

If you want to know what information we hold about you, contact our support team. They will provide the relevant information.

7.2 Right to Correction

If any of your information is incorrect, you can request that it be corrected. You can update general information yourself from your account settings.

7.3 Right to Deletion

In certain circumstances, you can request that your information be deleted. However, this request may be limited if there are ongoing legal obligations or an active balance.

7.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. This preference can be changed through your account settings or via support.

To submit any request related to your rights, contact our 24/7 support team. We provide assistance in both Bengali and English.

5z777 strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect or store any information from minors.

An age verification process is followed at the time of account creation. If a user is found to be under 21, their account is closed immediately and the associated information is deleted.

To learn more about responsible gaming, read our Responsible Gaming page — it contains details on age restrictions and parental controls.

The 5z777 platform may occasionally reference third-party pages. 5z777 is not responsible for the privacy policies of those external sites. Visiting those sites will be subject to their own policies.

5z777 reserves the right to amend this Privacy Policy as needed. If any significant changes are made, a notice will be posted on the platform and sent to your registered email address.

Continued use of the platform after any amendments will be taken as acceptance of the updated policy. It is therefore recommended that you revisit this page from time to time.

To learn about the general terms of use of the site, visit our About Us page, which contains a brief overview of 5z777's identity and operations.

If you have any questions about this Privacy Policy or any requests regarding your information, contact us through the following:

• Live Chat: directly on the platform, 24 hours a day, 7 days a week
• Email: [email protected]

Our support team responds in both Bengali and English. For answers to more general questions, visit our FAQ page.